This Privacy Statement is designed to comply with all applicable privacy laws mentioned in the Definitions section. While our primary operations are governed by New Zealand privacy regulations, we also adhere to the relevant privacy standards in the jurisdictions where our customers are located, ensuring consistent compliance across all regions.
Definitions
Applicable Privacy Laws: Refers to all relevant privacy legislation governing the collection, use, and disclosure of personal information by Crossware. This includes but is not limited to the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) applicable in the European Union and European Economic Area (EU/EEA), California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Personal Information Protection and Electronic Documents Act (PIPEDA), Canada and Personal Data Protection Act (PDPA), Singapore, the Australian Privacy Act 1988, and any other regional or international privacy laws that may apply based on the jurisdiction of our customers or operations.
The term ‘Applicable Privacy Laws’ will be used consistently throughout this Privacy Statement to represent these laws collectively.
What Information We Collect
The information that Crossware collects includes but is not limited to your first name, last name, company name, job title, email address, company address, phone numbers, website, feedback you give us, and your responses to our customer surveys. We may also collect payment or billing information, delivery addresses where you make purchases from us, and any other information you voluntarily provide to us.
We do not collect sensitive personal information such as passwords, credit card details, health information, sexual orientation, medical records, or biometric data. However, when you fill out forms on our website, including trial or quote request forms, we may collect standard personal information, which is securely processed and managed in line with our data privacy obligations.
Why We Collect Personal Information
We collect and use your personal information to deliver superior customer service, provide our products and services, and keep you informed about relevant updates, news, and events. The legal basis for processing your personal data aligns with the Applicable Privacy Laws.
How We Collect Personal Information
We collect personal information directly from you when you interact with our website, fill out forms, request information, participate in events or surveys, or communicate with us through emails or customer support channels. For example, when you sign up for a free trial, request a quote, or subscribe to our newsletter, we collect the information you provide.
We may also collect information indirectly through automated means, such as website analytics tools, which help us understand your browsing behaviour, preferences, and improve your user experience. Additionally, we may receive information about you from trusted third-party partners, such as contractors, agents, or sales partners, who are authorised to share such data with us.
All information collected, whether directly or indirectly, is handled in compliance with this Privacy Statement and applicable privacy laws.
Collecting Other Personal Information And Cookies
Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using. This information is collected through analytics tools and helps us improve website performance and user experience. We may also store information about you using cookies, which are small files sent to your computer or other access device that we can access when you visit our site. These cookies help us retain user preferences and understand site usage patterns. Any information collected via cookies that can identify you as an individual will be treated with the same level of privacy protection as other personal data, in accordance with New Zealand privacy laws. You may disable cookies through your browser settings, though this may affect the functionality and experience of our website. For more guidance on managing cookies, please refer to your browser's Help section.
When We Disclose Personal Information
We may disclose your personal information to trusted third parties, including service providers, analytics platforms, and payment processors, who assist us in delivering our services. Disclosures may also occur for legal compliance, business transactions, or with your consent, where required by law. We do not sell personal information to third parties, and all disclosures are made with strict adherence to privacy regulations and confidentiality agreements.
Cross-border Disclosures
When transferring your personal data internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognised mechanisms, to protect your information during cross-border transfers.
Access To Your Personal Information
You have the right to review, correct, or request the deletion of your personal information held by Crossware.
In accordance with applicable privacy laws, individuals in the EU/EEA also have additional rights, including the right to access, correct, delete, restrict, transfer their data, and object to certain types of data processing.
If you would like to access your information, update inaccuracies, or exercise your privacy rights, please contact our Data Security and Privacy Officer at dso@crossware.co.nz.
We may also use your personal information to send you updates about our products, services, events, and relevant industry news. If you no longer wish to receive marketing communications, you can unsubscribe by clicking the 'Unsubscribe' link included in our emails or by contacting us directly at unsubscribe@crossware.co.nz. Please note that even if you opt out of marketing communications, we may still need to contact you for essential service-related matters.
Security And Incident Response
We take all reasonable steps to protect the personal information we collect from loss, unauthorized access, disclosure, or any other misuse. We have implemented information security policies and procedures to safeguard the data, as well as the systems and networks that store it. Access to our systems, networks, and applications is strictly controlled, and all access is logged and audited
In the event of a data breach, we will promptly notify the relevant regulatory authorities and affected individuals, adhering to the requirements set out under the Applicable Privacy Laws.
Privacy Complaints
If you believe that your privacy has not been properly protected, you can contact our Privacy Officer at dso@crossware.co.nz.
If you are not satisfied with our response, you may escalate your complaint to the New Zealand Privacy Commissioner.
Updating And Reviewing The Policy
We encourage you to periodically review this Privacy Policy page to stay informed.
Last Updated 25 March 2025
